{"id":25290,"date":"2019-12-02T05:23:21","date_gmt":"2019-12-02T04:23:21","guid":{"rendered":"https:\/\/www.mattioli.it\/faq\/"},"modified":"2026-05-29T15:47:01","modified_gmt":"2026-05-29T14:47:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/kwd.mattioli.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_custom_heading text=”FAQ” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%7D%7D”][vc_custom_heading text=”WHERE CAN I PURCHASE MATTIOLI JEWELRY?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

You can discover the Mattioli universe at our flagship store in Rome:
\nVia del Babuino 105, Rome
\n(+39) 06 6992 1501<\/span><\/a><\/p>\n

We are also present with over 250 official retailers worldwide.
\nTo find the one nearest to you, please consult our Store Locator.<\/span><\/a><\/p>\n

If you prefer, you can purchase directly online at mattioli.it.<\/p>\n

Note:<\/em> some creations may not be available online or in certain countries. In any case, all jewelry can be ordered through our official retailers.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”HOW CAN I TRACK MY ORDER?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Once shipped, you will receive an email with the tracking number and courier details.
\nYou will be able to follow your shipment at every stage of its journey.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”CAN I RETURN OR EXCHANGE A PIECE OF JEWELRY?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Yes, you can request a return or exchange within 30 days of delivery.
\nFor more details, please consult our Return Policy.<\/span><\/a><\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”WILL I RECEIVE MY ORDER IN GIFT PACKAGING?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Every Mattioli creation is delivered in its elegant original packaging, accompanied by the Warranty<\/span><\/a>.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”HOW CAN I HAVE MY JEWELRY REPAIRED?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Repairs are handled through our official retailers or, for online purchases, through our Customer Service<\/span><\/a>.<\/p>\n

For assistance: contact@mattioli.it<\/a><\/span><\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”CAN I RECEIVE ASSISTANCE BEFORE PURCHASING?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Certainly.
\nOur Customer Service<\/span><\/a> is at your disposal to guide you in your choice or answer any questions.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”WHERE DO MATTIOLI DIAMONDS COME FROM?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Mattioli is a certified member of the Responsible Jewellery Council.<\/p>\n

We guarantee that every diamond and gemstone comes from responsible sources, in compliance with the highest ethical, social, and environmental standards, and is fully traceable throughout the entire supply chain.<\/p>\n

To learn more, please consult our Art of Beauty<\/span><\/a> page.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”CAN I PURCHASE PUZZLE ELEMENTS SEPARATELY?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Yes.
\nEach element can be purchased individually, allowing you to replace or enrich your creation over time.<\/p>\n

You can purchase Puzzle Elements<\/span><\/a> here.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”IS IT POSSIBLE TO RESIZE A RING?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Most Mattioli rings can be resized.<\/p>\n

Some collections, such as Puzzle and Tibet, do not allow for this due to design reasons.<\/p>\n

We recommend consulting our Size Guide<\/span><\/a> to choose the ideal size.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”HOW DO I CHOOSE THE CORRECT RING SIZE?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

For an accurate measurement, we recommend measuring your finger at room temperature.<\/p>\n

For more structured or wide rings, a slightly larger size may be preferable.<\/p>\n<\/div><\/div>

\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Diameter (mm)<\/th>Diameter (inches)<\/th>EU<\/th>USA<\/th>UK<\/th>\n<\/tr>\n<\/thead>\n
16,2<\/td>0,63<\/td>51<\/td>5 \u00be<\/td>K1\/2<\/td>\n<\/tr>\n
16,5<\/td>0,65<\/td>52<\/td>6<\/td>L<\/td>\n<\/tr>\n
16,8<\/td>0,66<\/td>53<\/td>6 \u00bc<\/td>M<\/td>\n<\/tr>\n
17,2<\/td>0,67<\/td>54<\/td>6 \u00be<\/td>N<\/td>\n<\/tr>\n
17,4<\/td>0,68<\/td>55<\/td>7 \u00bc<\/td>N1\/2<\/td>\n<\/tr>\n
17,8<\/td>0,69<\/td>56<\/td>7 \u00bd<\/td>O<\/td>\n<\/tr>\n
18,1<\/td>0,71<\/td>57<\/td>8<\/td>P<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>
<\/div><\/div>[vc_custom_heading text=”WHAT ARE THE DIMENSIONS OF THE PUZZLE MOTHER-OF-PEARL ELEMENTS?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]
\"\"<\/div><\/div>
<\/div><\/div>[vc_custom_heading text=”DO YOU NEED ASSISTANCE?” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Our team is always at your disposal to accompany you in every choice:
\ncontact@mattioli.it<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"FAQ\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%7D%7D\"][vc_custom_heading text=\"WHERE CAN I PURCHASE MATTIOLI JEWELRY?\" font_container=\"tag:h5|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"]You can discover the Mattioli universe at our flagship store in Rome: Via del Babuino 105, Rome (+39) 06 6992 1501 We are also present with over 250 official retailers worldwide. To find the one nearest to you, please consult our Store...","protected":false},"author":541,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"version":[1352],"class_list":["post-25290","page","type-page","status-publish","hentry","version-1352"],"acf":[],"yoast_head":"\nFAQ - Mattioli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kwd.mattioli.it\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mattioli\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kwd.mattioli.it\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Mattioli\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/mattioliofficial\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-29T14:47:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kwd.mattioli.it\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/kwd.mattioli.it\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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