FAQ

You can discover the Mattioli universe at our flagship store in Rome:
Via del Babuino 105, Rome
(+39) 06 6992 1501

We are also present with over 250 official retailers worldwide.
To find the one nearest to you, please consult our Store Locator.

If you prefer, you can purchase directly online at mattioli.it.

Note: some creations may not be available online or in certain countries. In any case, all jewelry can be ordered through our official retailers.

Once shipped, you will receive an email with the tracking number and courier details.
You will be able to follow your shipment at every stage of its journey.

Yes, you can request a return or exchange within 30 days of delivery.
For more details, please consult our Return Policy.

Every Mattioli creation is delivered in its elegant original packaging, accompanied by the Warranty.

Repairs are handled through our official retailers or, for online purchases, through our Customer Service.

For assistance: contact@mattioli.it

Certainly.
Our Customer Service is at your disposal to guide you in your choice or answer any questions.

Mattioli is a certified member of the Responsible Jewellery Council.

We guarantee that every diamond and gemstone comes from responsible sources, in compliance with the highest ethical, social, and environmental standards, and is fully traceable throughout the entire supply chain.

To learn more, please consult our Art of Beauty page.

Yes.
Each element can be purchased individually, allowing you to replace or enrich your creation over time.

You can purchase Puzzle Elements here.

Most Mattioli rings can be resized.

Some collections, such as Puzzle and Tibet, do not allow for this due to design reasons.

We recommend consulting our Size Guide to choose the ideal size.

For an accurate measurement, we recommend measuring your finger at room temperature.

For more structured or wide rings, a slightly larger size may be preferable.

Our team is always at your disposal to accompany you in every choice:
contact@mattioli.it